Help Center
How can we help?
Search the questions below, or reach a human any time — we answer within 24 hours, in English and Russian.
Getting started
What is Axiom IELTS?
AI-powered IELTS practice: a Speaking and Writing examiner that scores against the official band descriptors, predicts your band, and turns every mistake into a timed review. The mobile app holds the full engine; this site also has free browser tools.
Can I try it for free?
Yes. The band calculator, band predictor, study-plan generator and writing checker all run free in your browser with no signup. The full app includes a 7-day free trial on the Yearly plan.
Do I need to download the app?
The free tools work right here in your browser. The examiner, daily rescue sessions, widgets and offline mocks live in the mobile app — that’s where PRO runs.
What’s the difference between the free tools and the app?
The free tools give quick, rule-based estimates (an overall band, a predicted range, a study plan, a writing check). The app is the full AI examiner: live Speaking, essay grading on all four descriptors, the memory system and band prediction on the official descriptors.
How PRO works
What does PRO include?
Everything: the Reyes v2 voice examiner, essay and writing feedback, FSRS word decks, the Decay Engine, Mistake Autopsy, full offline mocks and study material. Every feature is in every plan — plans differ only in billing length.
Is there a free trial?
Yes — 7 days of full PRO access on the Yearly plan. Cancel any time before it ends and you’re not charged. We remind you 3 days before the trial converts.
Monthly, Yearly or Lifetime — what’s the difference?
Only the billing. Monthly ($4.99) suits a short exam sprint; Yearly ($34.99, ≈42% cheaper per month, with the 7-day trial) suits reaching your band this year; Lifetime ($79.99 once) suits repeat retakers — pay once, all future updates included.
I bought PRO on the website — how do I use it in the app?
No transfer needed. Sign in to the iOS or Android app with the same account and PRO activates automatically within seconds.
Billing & refunds
Who handles payment?
Paddle is our merchant of record. Their secure checkout processes the payment and any applicable tax — card details never touch our servers.
Do you offer refunds?
Yes — a 14-day money-back guarantee, no questions asked. Email osimsadulloev375@gmail.com and we refund your first purchase in full through Paddle.
How do I cancel?
One click in your account settings. Access stays active until the end of the period you already paid for — nothing is clawed back.
Do you have promo codes or regional pricing?
No. Everyone pays the same fair global price — $4.99/mo, $34.99/yr, or $79.99 once — with no promo codes, no region-gating and no hidden fees.
Will I be charged when the trial ends?
The 7-day Yearly trial converts to a paid subscription unless you cancel first. The exact amount and date are shown on the payment screen, and we email you 3 days before.
Account & sign-in
How do I sign in?
With a one-time email link — no passwords — or with Google. Open the link on the same device and you’re in.
My sign-in link didn’t arrive or expired.
Check spam first. Links expire or become single-use once opened, so request a fresh one. If it still fails, email osimsadulloev375@gmail.com and we’ll help.
How do I change my email or delete my account?
Email osimsadulloev375@gmail.com. We’ll move your account or delete it and its data within 30 days of your request.
Privacy & data
What data do you collect?
The minimum: your email to sign in, an approximate country (from your IP) only to show fair local pricing, and — when analytics is on — anonymous usage events. Full detail is on the Privacy page.
Do you sell my data or show ads?
No, and no. We never sell personal data, never show ads, and never share your practice content. Your answers stay yours.
Are the band scores official?
No. Predicted bands are training estimates — not official IELTS scores. Axiom is independent and unaffiliated with IELTS, IDP, the British Council or Cambridge.
Still stuck?
Reach a human on whichever channel suits you. We answer within 24 hours, in English and Russian.